Tags
customer service, going the extra mile, Lobby on York, mashed potatoes, Rhapsody of the Seas, salmon
I wrote this post for work and thought I would share it with you…
Made me think of the service we received tonight at Lobby on York where the staff went out of their way to make the group dinner experience enjoyable for everyone who attended…
salmon with mashed potatoes and a lovely chipotle marinade…
they knew me by name when I arrived, and that I was the organizer… they took the list of what individuals had ordered and asked everyone’s name so they could provide the correct meal for the correct person… it was another good customer service experience… I am looking forward to doing something with them again…
that same kind of attention to detail happened on the Rhapsody of the Seas Cruise Ship… if you mentioned a problem with a meal or service, within minutes someone up the food chain would be at your table to hear the problem and then deal with it… I had wanted a tour of the galley and was told there wasn’t any space left, but after mentioning it to one of the dinner service staff, it was all organized and a cookbook produced by the chefs was autographed and presented to me the next night when we arrived for our dinner…
really, it’s all about going the extra mile…
herbiggirlpants 