been quite an evening… so far, I have talked to three different people at MTS about my internet service… none of the waits were very long, but it is a good example of how technology can or cannot work…

first time I called was to do with the password for the Wi-Fi…  there wasn’t anything wrong with any of the equipment but when they installed the PVR back in early December I got a new password…  something like 12 or 13 numbers… there is not a chance that I would remember that, so I asked if it could be changed back to what it was before, which I could usually remember…

I was told all I had to do was call MTS and they would fix that up right away… a few days later my daughter was over and said we could do it ourselves online… so she tried…  she did get the name changed, but the password piece wouldn’t cooperate…  so finally, tonight I called to have it fixed…

I spoke with a lovely young man who was very helpful…  of course I had two or three other questions and he was very good about changing the password and helping with the other issues…  so, I hung up, and then tried to use my phone to look something up on the internet… you guessed it, didn’t work…

so I called again, and after a short wait, spoke with a lovely woman who had to ask all the same questions over again to verify that it was really me…  then she checked and we discovered that the lovely young man had misspelled the password…  she fixed it and my phone connecting right away and this time I stayed on the line while checking to see that it would work…

I watched a bit of TV, had a short nap and came downstairs to write a blog post… and guess what… my internet wouldn’t connect…  by now I had the number memorized, and when the second lovely young man answered the phone, rattled off all the information that the first two people had requested… he just laughed and said I had given him more than enough information…  we did a few things and, I know this is going to be hard to believe, it worked…

happily working now…

I asked all three about the fact that my Kodak Pulse frame won’t connect but none of them had any ideas other than to contact Kodak about that… I also asked all three about the fact that with the new PVR system I am supposed to be able to get Facebook on the TV, but they didn’t really think that was working just yet…

electronic picture frame next on the list to sort out…

all of this reminded me that this morning when I presented a Tech Tip to my colleagues at our staff meeting, it didn’t really go as planned and everyone was brainstorming with me to see if we could figure out the glitch – which we did… sometimes I think that is a great accident, because everyone feels connected with the process and no one is likely to forget the tip either…

on top of that, my phone hasn’t connected with the Wi-Fi at work for the last three days, although after my round of calls tonight I might have a solution… so I think that is enough technology for one day…

I really do love technology, particularly when it is working seamlessly…  and sometimes it is even fun when it is offering little roadblocks to keep a person on their toes…