in July we bought a new printer… took a while to set it up, and then a while to realize that it really didn’t work well with envelopes… we hummed and hawed for a while and finally I called BestBuy where we had purchased it and asked if they might take it back as we weren’t happy with it…

after a bit of a wait, the young woman I spoke with advised us to bring it in and they would see what they could do…

we took it in the next morning and spoke with a lovely woman – Jasmine – who advised that this particular model wouldn’t be taken back by the manufacturer, and usually they couldn’t do anything in that circumstance, but she would give us the trade in value if we found something else to purchase…

we went over to the printers and checked them out and eventually found one that we thought would do the trick… amazingly it was the same price as the first one as it was on a great discounted sale…

Jasmine made the exchange, and we were on our way…

new printer still in the box…

was talking later with our usual office supplier from Supreme Basics and she advised that if we liked that printer we should go back to get the second one we were considering as it was an amazing price which she couldn’t match…

when I called, BestBuy didn’t have them in any of their stores here or on their website… went online at Future Shop and discovered this lovely service where you choose what you want and they set it aside so you can go and pick it up without having to go in and search for it… the young man who took my money happily brought the printer to the car and put it in for me…

great customer service is a rare find… kudos to all of these folk…