Tag Archives: customer service

service…

22 Friday Jan 2021

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I’ve been getting my Friday dinner for most of December and into January from Modern Plate Catering…

a number of weeks ago, when it was delivered, Curtis, the delivery person, asked if I had salt and then sprinkled it on my steps and sidewalk, which were covered in ice… how kind was that;-)… it is so nice to get to know the members of businesses, particularly in these trying times… the next week he brought salt with him!

today, when he and Lindsay dropped off my dinner, he had already shovelled the steps before I opened the door… he was prepared to shovel the sidewalk as well, but I told him not to…

good customer service is so important and makes me try harder to use good companies again and again;-)…

especially when the food is delicious, lol…

version…

23 Wednesday Oct 2019

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I’ve had a Fitbit for 5 years and I really like it…

in that time I’ve probably had about three versions of them…

I’ve also had a few replaced due to various problems…

last week I sent them a photo of my Fitbit screen as it had been filled with gray lines for about a week…

they responded the same day and offered up a few suggestions as to what I might try… after I tried their ideas and nothing changed, they advised that my Fitbit was still under warranty so they sent me a replacement, which arrived yesterday…

last night I set it up and it is working perfectly…

they sure provide excellent customer service…

cashier…

14 Sunday Jul 2019

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struggled with a headache through the night and this morning… really difficult to get up and moving…

eventually I dragged myself out to get some groceries…

last time I was there the cashier did a very poor job of packing my groceries…

today as the cashier was ringing up my purchases he was being careful with putting things into the bags and I mentioned the poor job by the last cashier…

he shared that he had been working on his packing skills…

he asked if I’d put in a complaint and I said it wasn’t worth the effort as nothing was ruined… he also mentioned that if anything was, the company would replace it…

at the end of my order he reduced my bill by $10 using a gift card…

what great customer service;-)…

connection…

23 Tuesday Apr 2019

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over the last few weeks I’ve been paying close attention to the customer service displayed in the various businesses we’ve been in…

I must say that the service provided has certainly affected which place we actually left our money, lol…

some restaurant staff were so courteous and quick to solve issues almost before they happened… others clearly were too busy or didn’t bother to take the time to connect… the tip meter went up or down based on those interactions;-)…

when we were in retail stores we were drawn in when the staff would connect with us in some way… in these tourist towns it must get boring, but watching the way that many of these employees/owners responded was very telling…

often if there were two people working in the store they appeared to ignore the customers as they would be busy getting paperwork done, restocking or visiting with one another…

we had the most fun in the stores where we were greeted pleasantly and they shared stories with us… those were usually the places where we made purchases…

one particular example of great customer service took place yesterday at Surfside Wood Fired Pizza… Caroline, the owner, was welcoming guests and taking orders when we arrived after paddle boarding… I asked if they had hot tea, and like many restaurants she advised that they didn’t… but after a few seconds she mentioned that she could make me a cup, as they do use tea for their iced tea… a little thing, but it sure made my day… after she delivered the tea and a delicious version of cinnamon buns, she stopped by a few times to see how we were doing… and the Goofy Bread was delicious…

hearing pleasant greetings or receiving welcoming smiles goes a long way to engaging with a customer;-)…

Maui, day eleven…

21 Sunday Apr 2019

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well, another moving day… we left the lovely garden of the Gingerbread Airbnb and went up the island to Lahaina…

we hadn’t been this way before so it was all new…

I cannot say enough about The Snorkel Store… besides providing our snorkel gear, chairs, umbrella and cooler, they have arranged tours and provided all kinds of answers to the many questions we have had… every single staff person has been personable and helpful… excellent customer service;-)…

they also provide a snorkelling report by email daily which really helps to decide which beach to go to…

I started following them on Instagram a few months ago… @thesnorkelstore

if you are going to visit Maui, you should check them out…

zest…

13 Sunday Nov 2016

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been enjoying the ChefsPlate meals… they’ve worked well and may even be saving me a bit of money as each one provides two meals for me…

have learned a few tricks in the process… and I’ve also tried things I haven’t eaten or cared for before…

this one included orange zest…

didn’t think I liked zest of any kind but I’ve had three recipes with it, and enjoyed all of them…

even liking the spicy recipes…

the last set of meals that came had an issue, lol… 

the recipe was supposed to be for Hawaiian Coconut Chicken, and I got the recipe card and the chicken, but all the ingredients that came in the bag were for Steak and Garlic Hasselback Potatoes… kind of sad because I was really looking forward to the chicken…

emailed and they sent me the recipe to make what was in the bag… I picked up a piece of steak and made it for my supper last night…

cool tip for the mini Hasselback potatoes was to cut them on a wooden spoon so they weren’t cut right through…

came out nice… even enjoyed the roasted peppers and olive herb salsa…

was pleased with their quick response and they also gave me credit for a meal…

excellent customer service…

fit…

21 Monday Apr 2014

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got up and out this morning… found the Fitbit at the Apple Store and got some help getting it connected to my phone…

20140421-225150.jpgonce it was charged, got to play with it a bit… think it is going to be fun and an encouragement to be more active…

ran a few more errands including treating myself to a new bowl… because I hardly have any, lol… saw it on Cityline last week and went searching to see if I could find it… with some great customer service, was in and out of Pier 1 in record time, and it was on sale…

20140421-230331.jpgfinally, had a visit from a young friend who lives in Vancouver… she brought me some very nice maple syrup…

20140421-230526.jpglife is good…

great customer service…

16 Monday Sep 2013

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in July we bought a new printer… took a while to set it up, and then a while to realize that it really didn’t work well with envelopes… we hummed and hawed for a while and finally I called BestBuy where we had purchased it and asked if they might take it back as we weren’t happy with it…

after a bit of a wait, the young woman I spoke with advised us to bring it in and they would see what they could do…

we took it in the next morning and spoke with a lovely woman – Jasmine – who advised that this particular model wouldn’t be taken back by the manufacturer, and usually they couldn’t do anything in that circumstance, but she would give us the trade in value if we found something else to purchase…

we went over to the printers and checked them out and eventually found one that we thought would do the trick… amazingly it was the same price as the first one as it was on a great discounted sale…

Jasmine made the exchange, and we were on our way…

new printer...

new printer still in the box…

was talking later with our usual office supplier from Supreme Basics and she advised that if we liked that printer we should go back to get the second one we were considering as it was an amazing price which she couldn’t match…

when I called, BestBuy didn’t have them in any of their stores here or on their website… went online at Future Shop and discovered this lovely service where you choose what you want and they set it aside so you can go and pick it up without having to go in and search for it… the young man who took my money happily brought the printer to the car and put it in for me…

great customer service is a rare find… kudos to all of these folk…

customer service…

10 Monday Jun 2013

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I wrote this post for work and thought I would share it with you…

Made me think of the service we received tonight at Lobby on York where the staff went out of their way to make the group dinner experience enjoyable for everyone who attended…

salmon with mashed potatoes and a lovely mustard sauce...

salmon with mashed potatoes and a lovely chipotle marinade…

they knew me by name when I arrived, and that I was the organizer… they took the list of what individuals had ordered and asked everyone’s name so they could provide the correct meal for the correct person…  it was another good customer service experience…  I am looking forward to doing something with them again…

that same kind of attention to detail happened on the Rhapsody of the Seas Cruise Ship… if you mentioned a problem with a meal or service, within minutes someone up the food chain would be at your table to hear the problem and then deal with it…  I had wanted a tour of the galley and was told there wasn’t any space left, but after mentioning it to one of the dinner service staff, it was all organized and a cookbook produced by the chefs was autographed and presented to me the next night when we arrived for our dinner…

really, it’s all about going the extra mile…