Tags
beloved, big girl pants, bill, call, customer, expensive, helpful, iPhone, loyal, phone, reward, ridiculous, widow
this afternoon I spent half an hour talking with a few people at the phone company…
we have been customers for forty-eight years and use all of the services that they provide…
the last bill was ridiculous, especially for one person…

when I was travelling in April I had added unlimited calling to my cell phone so I wanted to have that taken off…
while I was talking with Ella she found things we could change that would bring my bill down by around $30 per month…
then she put me on the line with Melanie to see if they could do anything to reward me for being a loyal customer…
she found a few items and my bill will be reduced by over $75 for the next six months…
seems to me they might consider a permanent reduction, but for now I have marked my calendar and will call them again in six months… rather frustrating that I have to be on top of this all the time…
I must say the two women I spoke with were very helpful…