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herbiggirlpants

~ the new reality of a "70 something"

herbiggirlpants

Tag Archives: BestBuy

harbinger…

31 Sunday Dec 2023

Posted by sulis303 in business, family, loss, retirement, technology, travel, Uncategorized

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BestBuy, big girl pants, blue screen, camera, computer, failed, geeks, grandson, harbinger, HP, learning, moments, research, shopping, son-in-law, Technology, widow

on Thursday the blue screen of death showed up on the laptop…

apparently on Monday, when the camera kept failing during our video call, it was a harbinger of the computer’s end of life…

I spent quite a bit of time on Friday morning searching for the sales slip from January 2nd, 2020, when I purchased it in Ottawa, without success… I did find the record in my credit card statements, but after contacting Best Buy, discovered there was no extended warranty…

did some research and went to Best Buy… had a plan to purchase the same computer, but an updated version…

in the end I found a slightly higher quality machine and was happy they actually had it in the store… after consulting with my two computer geeks, brought it home and we spent time in the afternoon getting it filled with all “the stuff” I need…

the old machine fit beautifully into the box the new one came in, and will take a trip to my son-in-law to see if he is able to save anything on it…

I had some fun in the evening doing some personalization and making it my own, lol…

it will be interesting to see what I forgot I needed, lol…

great customer service…

16 Monday Sep 2013

Posted by sulis303 in Uncategorized

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BestBuy, big girl pants, customer service, Future Shop, great customer service, kudos, Supreme Basics

in July we bought a new printer… took a while to set it up, and then a while to realize that it really didn’t work well with envelopes… we hummed and hawed for a while and finally I called BestBuy where we had purchased it and asked if they might take it back as we weren’t happy with it…

after a bit of a wait, the young woman I spoke with advised us to bring it in and they would see what they could do…

we took it in the next morning and spoke with a lovely woman – Jasmine – who advised that this particular model wouldn’t be taken back by the manufacturer, and usually they couldn’t do anything in that circumstance, but she would give us the trade in value if we found something else to purchase…

we went over to the printers and checked them out and eventually found one that we thought would do the trick… amazingly it was the same price as the first one as it was on a great discounted sale…

Jasmine made the exchange, and we were on our way…

new printer...

new printer still in the box…

was talking later with our usual office supplier from Supreme Basics and she advised that if we liked that printer we should go back to get the second one we were considering as it was an amazing price which she couldn’t match…

when I called, BestBuy didn’t have them in any of their stores here or on their website… went online at Future Shop and discovered this lovely service where you choose what you want and they set it aside so you can go and pick it up without having to go in and search for it… the young man who took my money happily brought the printer to the car and put it in for me…

great customer service is a rare find… kudos to all of these folk…

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