Tag Archives: service

service…

22 Friday Jan 2021

Posted by in business, food, health, life, moments, Uncategorized, weather

≈ Leave a comment

Tags

, , , , , , , , , , , , ,

I’ve been getting my Friday dinner for most of December and into January from Modern Plate Catering…

a number of weeks ago, when it was delivered, Curtis, the delivery person, asked if I had salt and then sprinkled it on my steps and sidewalk, which were covered in ice… how kind was that;-)… it is so nice to get to know the members of businesses, particularly in these trying times… the next week he brought salt with him!

today, when he and Lindsay dropped off my dinner, he had already shovelled the steps before I opened the door… he was prepared to shovel the sidewalk as well, but I told him not to…

good customer service is so important and makes me try harder to use good companies again and again;-)…

especially when the food is delicious, lol…

airlock…

26 Saturday Sep 2020

Posted by in business, garden, life, loss, retirement, Uncategorized, weather

≈ Leave a comment

Tags

, , , , , , , , , , , , , ,

have been having some problems with the hot tub leaking for quite some time, but wasn’t certain that the water wasn’t just evaporating with the hot weather we’d been having…

finally it was clear that there was a problem so I called up the company I deal with and made an appointment…

a fellow came out on Monday morning and discovered water dripping from a portion of the pump… he thought it would be about forty dollars for the part which needed to be replaced… he worked for well over an hour and then advised that the entire pump needed to be replaced because the new piece wouldn’t fit in properly as they are now made slightly differently…

we contacted a supplier and my son-in-law went and picked up the new one so that the repair person could return the next morning to hook it up…

sadly, that didn’t happen… I made numerous calls to the store and was advised that they would pass along the message, but no one came… finally I called and asked for an actual appointment so that someone would turn up…

two fellows turned up the next morning and set about installing the new pump… they also fixed the loose jets (with silicone) so they don’t keep shooting the water out of the tub when the water level goes down a bit…

they advised the silicone needed twenty-four hours to cure and that the tub should work fine after that….

cleaned it out and partially filled it to just below the jets and waited for the point where I could finish filling it and turn it on to heat up…

after I filled it up and turned it back on, the pump made noise but the water did not move… I called again and a few hours later the guys came back and fixed an airlock in the pump… then it started to heat up…

I am going out for a hot tub soon;-)…

afternoon…

30 Monday Dec 2019

Posted by in family, food, life, moments, travel, Uncategorized

≈ Comments Off on afternoon…

Tags

, , , , , , , , , , , , , ,

yesterday we had a delightful afternoon tea at Zoe’s in the Fairmont Chateau Laurier…

we dressed up a bit… nothing like when we went for tea at the Empress a few years back… at that time we even wore white gloves;-)…

the host took great care to seat us at a window with a lovely view of Rideau and McKenzie Street… we saw lots of bendy buses drive past;-)…

the settings were reminiscent of days gone by with lovely old cups and cute tea strainers… tea was delicious… between us we tried three different varieties and they were all tasty…

we shared two towers of treats and were very full by the time we were finished… we even brought home some of the dainties… our server, Dave, was extremely attentive to all of our needs and even recommended a few other places we might go…

my favourite item was the scones with clotted cream and freshly made strawberry jam…

we are having a delightful time and being treated like royalty by the kids;-)…

cashier…

14 Sunday Jul 2019

Posted by in business, camping, family, food, health, life, loss, nature, Photography, technology, Uncategorized

≈ Leave a comment

Tags

, , , , , , , ,

struggled with a headache through the night and this morning… really difficult to get up and moving…

eventually I dragged myself out to get some groceries…

last time I was there the cashier did a very poor job of packing my groceries…

today as the cashier was ringing up my purchases he was being careful with putting things into the bags and I mentioned the poor job by the last cashier…

he shared that he had been working on his packing skills…

he asked if I’d put in a complaint and I said it wasn’t worth the effort as nothing was ruined… he also mentioned that if anything was, the company would replace it…

at the end of my order he reduced my bill by $10 using a gift card…

what great customer service;-)…

defective…

25 Monday Feb 2019

Posted by in family, food, health, life, loss, nature, Photography, technology, Uncategorized

≈ Leave a comment

Tags

, , , , , , ,

yesterday my Fitbit went dark again, sigh…

I went ahead and hooked it up to the charger and held it for the requisite 14 seconds and it came back on… although it seemed to take forever to get completely charged…

then I emailed the person who had given me the directions on what to do, just to let them know that it had happened again…

tonight I received an email advising that they will replace the defective Charge 3…

have ordered it and it should arrive within a week… unfortunately it comes with a black band rather than the lovely purple one that mine came with…

once it arrives, I will just change to my band…

pleased with their service…

winter…

18 Friday May 2018

Posted by in family, food, health, life, loss, nature, Photography, technology, Uncategorized

≈ Leave a comment

Tags

, , , , , , , ,

this morning I put on those big girl pants and headed out to Birchwood Toyota… in the rain… to pick up my tires…

when I took Shadow to trade her for Indi, she still had her winter tires on… got a call about a week ago saying they were ready for pick up…

had a bit of a giggle when I pulled up to one of the three service bay doors… hadn’t realized that it said Lexus on it while the other two said Toyota… a service guy had me move, lol…

once in the bay a kind man went and found my tires, wrapped them up and put them into the car for me…

once home I was able to get them out of the car and piled them up in the corner… I couldn’t lift them to their spot in the shelf, but will have my son-in-law or grandson do it next time they are here… was rather proud that I had managed to get them moved…

and only broke one nail…

Alt…

17 Friday Nov 2017

Posted by in family, food, health, life, loss, nature, Photography, technology, travel, Uncategorized

≈ Leave a comment

Tags

, , , , , , , , , , , , ,

had a wonderful lunch today at the Alt Hotel… was there to celebrate Women’s Entrepreneurship Day and hear the stories of four women who are changing the world, or at least their small corner of it…

started with a nice fresh salad…

the space is very simple, but comfortable… and the rooms we were in were bright and modern…

the main course was mushroom stuffed chicken breast with roasted vegetables and a delicious sauce…

when it arrived I was thinking it was kind of small… but then I tasted it… yummy, and filling…

for dessert we had creme brûlée….

one of my all time favourites… and so good… had to kind of gulp it down so that I could take some video of the speakers, lol…

the food comes from the Merchant Kitchen which is right next door to the hotel…

all of the staff were pleasant and eager to make our experience the best it could be…

thinking about what else we might do there…

furnace…

12 Thursday Jan 2017

Posted by in family, food, health, life, loss, nature, Photography, technology, Uncategorized

≈ Leave a comment

Tags

, , , , , ,

this is so not how I wanted to end a very long day…

been outside and cleaned out the pipe, but the furnace is not happy…

waiting for a call back from the service people… 

hope I get to bed before tomorrow’s very early start;-(…

have now spoken with the furnace doctor who said it should be fine as the heat has started to come through… apparently all the blowing snow has caused lots of problems… 

even if the furnace stops working in the morning it shouldn’t get much below 55 by the end of the day…

good news, I guess…

service…

11 Wednesday Nov 2015

Posted by in health, life, nature, Uncategorized

≈ Leave a comment

Tags

, , , , ,

spent the morning remembering those in my family who have served in the Canadian Armed Forces…

dug out a book which had some information on my mom and dad’s service…

it also included this poem which she wrote…

  
George’s dad also served, and he died just a few days before Remembrance Day so it added to the specialness of the day for us…

and my son-in-law is currently in the Air Force…

enjoyed watching the service on Parliament Hill which has been a tradition for as long as I can remember…

then headed to the Zoo with my kids and some of their friends – little girls, lol…

  
not everyone wanted their picture taken… although I did catch one sliver of someone…

it was very chilly and I should have had another layer on and a pair of gloves… luckily was able to borrow a pair of my grandsons’ gloves…

happily we stopped for some hot chocolate along the way and also got to see some polar bears while we were enjoying it… they are very dirty just now… not exactly white…

  

there was quite a group of us, lol…

  
thank goodness for my toque… if my head wasn’t covered I would have been absolutely frozen… although I was very cold by the time we left…

wore one out for my hot tub tonight too… definitely getting cooler out there…

service…

13 Saturday Dec 2014

Posted by in life, Uncategorized

≈ Leave a comment

Tags

, , , , , ,

ran around and did errands this morning…

one of them was to get the hot tub water tested… had a lovely conversation with the young woman who helped me… I was looking at some cute little things they were selling and asked if they ever went on sale and she said “oh, I can do something for you”… when she rang them up I saved over $10…

more and more I am asking if the merchants can do anything better with the price… many times they will, and the worst that can happen is they won’t, and I pay full price…

just as I was finishing up the grocery shopping, my daughter called and invited me to meet her and a friend for lunch…

we went to a place where I’d had a bad experience a few years ago…

IMG_9762.JPG
happily the service and food were both much better… apparently they have improved with time… two years ago a manager followed me out of the restaurant to give me a gift card, as I had advised them, after paying the bill, how disappointing our experience had been… today I used that card to pay for my lunch…

stopped to pick up a bit of wine at the liquor store and was happy to see a Salvation Army kettle inside the store… my dad always made a donation whenever we passed one… George and I have also followed that practice, but as I don’t go out shopping near as much, I put a nice donation into the kettle which made them very pleased… my feeling is that if I can afford liquor I can afford a donation, lol… the staff person who helped me was excellent… she had good suggestions and even got me a white wine that was cold as I was planning to offer it to my guests within the hour…

came home and a friend dropped in with her friend and we had a lovely visit… she helped make a hook and hang the swag on the front door… looks beautiful…

spent some time working on a project and watching tv…

very productive day…